Question 1

How do I place an order?

Accepted Answer

Order our set menu items directly through the Order Online page. For custom cakes and special bakes, use our Custom Orders form. Not sure which form to use? Feel free to contact us - we're happy to help!

Question 2

How far in advance should I place my order?

Accepted Answer

For ready-to-order items, please give us at least 48 hours' notice. For custom cakes and detailed orders, we need 5-7 days. If you need something sooner, just reach out to check availability. We always do our best to accommodate your needs!

Question 3

Where can I pick up my order, or do you deliver?

Accepted Answer

Pickup is from Sunbury, VIC (address provided with confirmed order). Delivery is available to Sunbury, Gisborne, Riddells Creek, Diggers Rest, Bulla, Romsey, and nearby areas - delivery fee applies and is quoted when you order.

Question 4

Do you cater for allergies or dietary needs?

Accepted Answer

Let us know in your order form. We do our best to accommodate, and we offer some gluten-free and dairy-free options.

However, please note that all goods are made in a kitchen that handles gluten, dairy, eggs, and nuts - so we cannot guarantee allergen-free products.

Question 5

How do I pay?

Accepted Answer

You'll receive an invoice with payment details. We accept bank transfer, Stripe (credit/debit cards), and cash (exact change preferred). Orders are confirmed only once a deposit is received.

Question 6

What is your cancellation policy?

Accepted Answer

For standard menu orders, cancellations made more than 48 hours before pickup/delivery can be refunded. For custom cakes and large orders, cancellations made more than 7 days in advance will receive a balance refund only (deposit is non-refundable). See our full policy below for details. We understand that plans change!

Question 7

How do I store my cake or treats?

Accepted Answer

Keep cakes/cupcakes refrigerated and bring to room temperature 1-3 hours before serving (depending on size). SMBC cakes stay fresh for 4-5 days refrigerated. Cookies and slices keep best in an airtight container at room temperature.
For detailed storage instructions, read our complete guide: How to Store and Serve Your Custom Cake: A Guide from Your Sunbury Baker

Question 8

Can I order for a specific date/time?

Accepted Answer

Yes! Select your preferred pickup/delivery date at checkout or on your order form. Some days/bookings may fill up fast, so book early, especially for weekends and events.

Question 9

Are my details confidential?

Accepted Answer

Your information is kept private and only used to fulfill your order or communicate with you. See privacy details in our policies below.

Question 10

Can I place a last-minute order?

Accepted Answer

We might be able to accommodate last-minute orders depending on availability. Please contact us directly to check. We're here to help!

Question 11

Can I send a photo of the design I want?

Accepted Answer

Yes! We love inspiration images. While we don't copy other bakers' work exactly, we'll create something beautiful in a similar style. Your vision is our inspiration!

Question 12

What if I'm late for pickup?

Accepted Answer

Please arrive within your scheduled pickup window. If you're running late, let us know as soon as possible. Missed pickups may require rescheduling.

Question 13

Do you offer bulk or corporate orders?

Accepted Answer

Yes! We cater for events, workshops, and corporate gifts. Contact us to discuss your needs.

Question 14

How does delivery work? Do I need to be home?

Accepted Answer

We offer local delivery to Sunbury and surrounding areas including Gisborne, Riddells Creek, Diggers Rest, Bulla, Romsey, and more. (delivery fee applies).

You can view our full delivery schedule here.

Somone must be available to receive the order at the scheduled time. If no one is home, we'll attempt to contact you. If we're unable to reach you, your order may be returned for later pickup or redelivery - additional fees may apply.

Prefer contactless delivery? Just let us know in advance and ensure there's a safe, shaded spot available for drop-off.

Question 15

What ingredients do you use in your cookies and baked goods?

Accepted Answer

We use high-quality ingredients including real butter, free-range eggs, premium chocolate, and Australian flour. Ingredient lists vary by product - if you have specific dietary needs or allergies, feel free to contact us before ordering.

Question 16

Do you offer vegan options?

Accepted Answer

Yes! Most of our baked goods - including cakes, cupcakes, cookies, and slices - can be made vegan upon request. We're happy to adjust recipes where possible to suit your dietary needs. Just mention your preferences when ordering and we'll let you know what's available.

Question 17

What types of events do you create custom cakes and treats for?

Accepted Answer

We cater for a wide range of celebrations and events including weddings, birthdays, baby showers, engagements, anniversaries, corporate functions, workshops, and more. Whether you're after a show-stopping cake, themed cupcakes, or personalised cookies, we'll work with you to create something special for your occasion. Use our Custom Orders form to get started.

Question 18

Can I order a cake and cupcakes together for the same event?

Accepted Answer

Absolutely! We can create matching cake and cupcake sets for birthdays, weddings, baby showers, and other events. Just let us know your theme and how many serves you need.

Question 19

What are your most popular cupcake and cake flavours?

Accepted Answer

Some of our most popular flavours include vanilla bean, chocolate fudge, red velvet, lemon raspberry, cookies & cream, and caramel swirl. But you're not limited to those - we love creating custom flavours to suit your taste and theme! Whether it's a classic favourite or something totally unique, just let us know what you have in mind.

Question 20

Are your baked goods always fresh?

Accepted Answer

Yes, everything is baked fresh to order and never frozen. For the best taste and texture, enjoy cupcakes and cakes within 2-3 days, and cookies or slices within 5 days. Freshness guaranteed!

FAQ & Policies

Frequently asked questions